/ FAQs
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Enhance Questions
What are the Detailing?
Our detailing service is a masterful blend of technical expertise and artistic flair, where skilled technicians meticulously address imperfections like swirl marks, holograms, and scratches to revive and rejuvenate lackluster or flawed finishes, frequently exceeding the original quality standards set by the manufacturer.
Do I need to detail my brand new vehicle?
No — even premium or low-volume manufacturers, have limitations in the time and precision dedicated to finishing a vehicle’s paintwork. At Polix, we elevate the factory finish to an entirely new level. The transformation we can achieve, even on a brand-new vehicle, is truly remarkable.
Can you detail my car at the dealership before I collect it?
To give your vehicle a showroom shine, we can provide a thorough detailing service at the dealership, prior to your collection, leaving it looking like new and exceeding factory standards.
What is the difference between your detailing levels?
Our standard detailing levels range from 1 to 5. The difference is primarily in the extent to which the paintwork is corrected; for example Level 1 is an entry level detail concentrating on protection whereas our Level 5 Signature Detail is our most complex process removing the clear coats “orange peel” which includes 100% paint correction factor.
How long will it take to detail my car?
Depending on the the level of enhancement you wish to achieve, the timescale will usually range from 1 to 5 days, however some special projects and intricate cars can take longer.
What is "orange peel"?
The term “Orange peel” refers to paint distortion; this is the dimple effect found in the paintwork’s clear coat after it is applied at the factory. All cars possess orange peel even new, the level of which can vary depending on the car and even the individual area of the cars bodywork.
Will detailing affect my manufacturers warranty?
No, it will not affect the manufacturers warranty of your cars paintwork, in fact correct care is an important part of maintaining your vehicles finish throughout the warranty period and beyond.
Protect Questions
What is Polix PPF made from?
Our Polix PPF is a proprietary blend of advanced acrylic, polyurethane, and urethane polymers, engineered to provide unparalleled protection, precise fit, and exceptional optical clarity.
What warranty do Polix offer on PPF installations?
Our certified installers apply Polix PPF, which is backed by a comprehensive, ten-year warranty that covers defects in materials and workmanship, including cracking, peeling, staining, and hazing. This warranty is provided directly by Polix, ensuring that any claims are handled efficiently and with minimal hassle.
How does Polix PPF heal itself?
The clear coat is designed to heal surface scratches and common swirl marks that occur during routine washing of the car. If the scratch penetrates through the film’s clear coat, it will not heal.
How deep a scratch will heal?
Our standard detailing levels range from 1 to 5. The difference is primarily in the extent to which the paintwork is corrected, for example Level 1 is an entry level detail concentrating on protection, whereas our Level 5 Signature Detail is our most complex process, removing the clear coats “orange peel” which includes 100% paint correction factor.
Can Polix PPF be washed and waxed?
Yes, you can wash and wax your vehicle as if Polix PPF were not present.
How long does it take for a scratch to heal?
The rate at which a scratch heals is influenced by its severity and the ambient temperature. Minor scratches typically recover within one hour at a standard room temperature of 22°C. In warmer environments, the healing process is expedited. Furthermore, the healing process can be accelerated at any time by applying hot water to the affected area.
How many time will the clear coat heal itself?
With this technology, there is no limit to the number of times Polix PPF can heal itself. As long as the clear coat is not penetrated it will heal over and over again.
How long will the clear coat last?
Depending on how the film is cared for, the clear coat can last indefinitely. Regular washing and waxing will keep the clear coat in top condition for years to come.
How does Polix paint protection film resist staining?
The clear coat has a very low surface energy, which makes it extremely difficult for organic compounds to stick to the film. Insects, bird droppings and environmental contaminants (which would normally cause yellowing) such as road oils, exhaust smoke and pollution can be removed during regular washing. Polix PPF works in a similar way to Teflon coating – protecting the surface of the pan beneath it by preventing anything from sticking.
What if a stain does not come off the film during normal washing?
If ordinary car wash or soap and water won’t remove a stain, there are a variety of products that can do the job. In most cases simple isopropyl rubbing alcohol will remove anything on the surface of the film. In cases of more severe staining, or where something has been left on the film for a long period of time, a sparing amount of lacquer thinner can be used. Bug and tar remover, available at auto parts stores, is also effective.
Maintain Questions
Can I book my car in just for a wash?
+971 52 935 5555 Our maintenance wash service and wash packages are currently only available following an enhancement or protection treatment with us. If you are an existing customer wishing to book your car in for a wash, please call or email info@polix.ae, appointments are subject to availability.
Can you wash my car at my house or any other location in the UAE?
No, currently all of our maintenance treatments are only available at Polix Detailing centers.
What products do you use?
As an independent entity, we exercise our freedom to select products based on exhaustive testing and thorough comparison. Our approach involves combining the best-in-class products from the industry, each tailored to meet specific requirements, with the added benefit of our in-house expertise. This enables us to craft unique blends of compounds and techniques that yield an unparalleled finish, setting us apart from others.
If i Want to wash my car myself, how best to wash it?
Once your car has been detailed it’s important it is maintained properly, contact us for our guide to simple washing techniques.